Extreme Cebu — Cebu's Adventures, Booked

Ticket Validity

All tickets purchased through Serenity Spa are valid for 6 months from the date of purchase. Within this period, you can visit on any available day — your booking is not locked to a single date.

Flexible Scheduling

Weather-dependent services (such as paragliding) operate on a flexible schedule. If conditions are not suitable on your preferred date:

Your ticket remains fully valid
You may visit on any other day within your 6-month validity period
No rebooking fees or additional charges apply
Contact us before visiting to confirm weather conditions

No Refunds

All payments are non-refundable. This includes:

Change of mind or personal scheduling conflicts
Late arrival or no-show on the scheduled date
Early departure from the service
Medical conditions not disclosed at time of booking
Expired tickets (beyond the 6-month validity)

Operator Cancellations

If a service is cancelled by the operator due to safety concerns (severe weather, equipment issues, or other force majeure events), you will be offered:

A rescheduled date at no additional charge, or
A voucher for the full amount, valid for 12 months

This is the only circumstance under which rescheduling or credit is issued.

Payment Disputes

If you believe a payment was processed in error, please contact us within 7 days of the transaction. We will investigate and respond within 3 business days.

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